Policies
Reservations:
For reservations made directly on our website or via phone, a deposit is required to secure your reservation and will be charged to the Visa, MasterCard, Discover, or American Express card provided.
The remainder of your balance is due 21 days prior to arrival and can be paid by credit or debit card. Your reservation is not confirmed until your payment has been successfully processed. An automatic confirmation will be sent by our reservation system to the email you provide.
Reservations made through third-party websites such as Booking.com, Expedia, HotelTonight, and Airbnb will be charged a 100% deposit at the time of booking.
Apartments and guest rooms are rented with a 3-night minimum stay. Shorter stays, however, may occasionally be available in the off-season and in the event of last-minute cancellations.
All room rates are subject to change.
Check-In:
Check-in time is at 3:00 PM on Saturday. An early check-in can be requested at the time of booking but is not guaranteed. Registered guests must present ID and the credit card used for booking at check-in. Only registered and listed guests will be issued keys at the office.
Check-Out:
Check-out time is 10:00 AM on Saturday. After Labor Day, a late check-out can be requested through the manager but cannot be determined until the day of departure. *Late checkouts will not be available from May through September.
Cancellations:
As we are a small hotel, late cancellations and no-shows really affect our business, therefore our deposit and cancellation policy is as follows:
At the Mayos’ Cape Codder, we understand that life sometimes throws a curve ball, and plans unexpectedly change. There is a sizable amount of prep work to make your stay an enjoyable one. If you cancel your reservation within 24 hours of booking, it will be fully refundable with no $50 cancellation fee.
If your plans shift after your reservation is confirmed beyond the initial 24-hour window and you booked directly through our website or by phone, we ask for a cancellation notice at least 21 days before your arrival date. With this notice, we'll refund your credit card deposit, deducting a $50 cancellation fee per reserved section.
Reservations canceled less than 21 days prior to your arrival date will result in the loss of your deposit unless your room(s) are re-booked by another party. We will make every effort to re-book your room(s) and will refund any room(s) we can re-book minus a $50 cancellation fee per room reserved.
We do not take responsibility for changes to your reservation due to inclement weather, unforeseen changes to travel plans, personal sickness or injury, or family emergencies. We highly encourage guests to consider purchasing trip insurance in the event an emergency arises that impedes your travel plans. A visit to InsureMyTrip to compare affordable options is well worth your travel investment.
No refunds will be issued for late arrivals, early departures, no-shows, or weather-related cancellations. We will also automatically cancel any reservation for which we do not receive either a valid credit card or notification of payment within 5 days.
Cancellations MUST be made by phone, 508-487-0131 of email at manager@capecodderguesthouse.com.
If you made your reservation through a third-party website such as Booking.com, Expedia, HotelTonight, or Airbnb, you are bound to the cancellation policies agreed to when booking on their website. Any reservation made on a third-party website must be canceled through the third-party website.
The Guesthouse also reserves the right to cancel reservations at any time, especially if a guest’s actions create an unsafe or hostile environment. Other legitimate reasons for cancellation include:
Customers who arrive early without staff permission or refuse to leave after business hours
Rowdy or disruptive behavior
Lack of hygiene or cleanliness
Violating set rules, such as a dress code (Everyone should be covered in the hallways, no nudity allowed.)
Threats to the health and safety of workers or other customers
Customers who refuse to pay any remaining balance 21 days prior to their reservation.
No-Shows:
If a reservation is confirmed but the guest does not arrive as scheduled, the reservation turns into a “No-Show”. When this happens, the initial deposit will be retained. Any additional nights on the reservation will be canceled.
Eviction Policy:
Mayos’ Cape Codder Guest House may evict a guest or party from the hotel premises in select situations. These situations include, but are not limited to:
Nonpayment of hotel’s charges for accommodations or services
Violation of hotel policies
Engaging in disorderly conduct
Obtained accommodations under false pretenses
Violations of any federal, state or local laws or regulations relating to the hotel.
At no time is Cape Codder Guest House authorized to evict or to refuse or deny service or accommodations to a person because of race, religion, color, sex, disability, national origin, or ancestry.
Taxes on Fees and Other Charges:
Mayos’ Cape Codder Guest House follows all laws and regulations related to the collection and remittance of local and state taxes, including sales tax. Fees and charges disclosed on this page may be subject to taxes and will be collected accordingly. For questions relating to taxable charges, please contact the appropriate taxing authority.
Other House Policies
Smoking:
Mayos’ Cape Codder Guest House prohibits smoking and vaping both indoors and outdoors on the property. Smoking and vaping devices include e-cigarettes, vape pens/personal vaporizers, and e-hookahs, whether or not the device contains nicotine. The Cape Codder and its rooms, decks, porches, and balconies are 100% smoke-free. This prohibition also extends to the smoking of cannabis/marijuana. If there is evidence of smoking of any kind on our premises, there will be a non-refundable cleaning charge of $250.00 plus tax.
Cooking:
The safety of our guests, staff, and this family property is extremely important to us. It is against Cape Codder policy to have any cooking appliances (besides the microwave, mini-fridge, and coffee maker units that are provided) in the rooms or on the decks, porches, or balcony. Any guest out of compliance with this policy may be required to leave and/or pay a non-refundable damage fee of $250.00 plus tax. Grills, apart from those provided on the sundeck at the beach, are expressly prohibited from being used on any part of the property.
Beach/Fire:
Fires are not allowed on the beach in front of the guest house.
Excessive Cleaning:
Guests who leave their guest room in an excessively dirty state that requires additional cleaning above and beyond normal cleaning procedures are subject to a cleaning fee of no less than $150 and no more than $250. While not an all-inclusive list, we may define an excessively dirty room as:
• Evidence of a party i.e. excessive amounts of bottles and cups, outside food cartons, etc.
• Food stains on carpet, flooring, or furniture.
• Confetti, glitter, excessive dirt, or mud on flooring or furniture.
• Bodily fluids (like blood, urine, or feces) not reported to housekeeping prior to departure.
• Large amounts of trash, food waste, or discarded items left around the room
In instances where damage is detected, patrons will incur damage charges alongside standard cleaning fees. Should the restoration of a room to its standard rentable state demand an unusual amount of time or effort due to guest activities, the reservation will be subject to maintenance, deep cleaning, administration, and/or third-party fees. Additional charges, at a rate of $50.00 per hour plus tax, will be applied for unforeseen cleaning tasks, such as shampooing furniture or carpet, disposing of excessive garbage, and other non-typical services.
Damages:
Damage to rooms, fixtures, and furnishings, including the removal of electronics, appliances, equipment, linens, artwork, etc. or any damage to guest house property, whether accidental or willful, is the responsibility of the registered guest for that room. Any costs associated with repairs and/or replacement will be charged to the registered guest at the discretion of the manager.
Quiet Hours:
In consideration of all guests, and acknowledging that structures built in the late 1800s such as the Cape Codder are sensitive to sound, 10:00 PM to 8:00 AM is designated as quiet time. If you become aware of a disruptive guest or situation, please contact the Front Desk staff immediately by calling 508-487-0131.
Party Policy:
Our primary goal and responsibilities are to provide a comfortable and relaxing experience for all of our guests. Parties are strictly forbidden and any registered guests or their invitees found to be having or permitting a party may be subject to eviction without notice or refund.
Any guest room/suite occupancy above the limit per room/suite is considered to be a “party.” All money, deposits, room charges and other hotel fees, and taxes will be forfeited in the event of a termination of the registration agreement and/or removal. We define a party as any of the following:
• More than four (4) people in a room
• Noise or disturbance complaints from other guests
• Any underage drinking of alcoholic beverages
• Illegal drug use
• If the guest room requires excessive or unusual cleaning
• Damage to the room and or furnishings
• Throwing items out of the guest room windows
Parking:
The Cape Codder’s parking lots are reserved for registered guests. Our property has two lots: the larger lot is on the Bradford Street side of the guest house and the smaller lot is on Commercial Street directly in front of the guest house. Mayo’s Cape Codder shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property.
There is no overnight RV/camper camping allowed on site, regardless of whether rooms at the guest house are rented. Parking for vehicles over 15’ would inhibit other guests from our limited parking spaces.
Wi-Fi Access:
Mayo’s Cape Codder offers free Wi-Fi for our registered guests which is accessible throughout the property. The Wi-Fi access information will be issued at check-in.
COVID-19:
The State of Massachusetts does not require guests to wear face coverings while inside common areas of the building. Management asks that all guests be mindful of social distancing between other guests and staff members. In the event that another outbreak of COVID-19 requires us to close our doors, all guests will receive a 100% refund. We will continue to re-evaluate our policies as the City and State update their mandates.